FREE Cyber Tee with orders over $75 *Please click on Free Cyber Tee icon for details!

Shipping and Returns

Shipping U.S. Domestic.

Most  U.S. orders ship U.S. Postal First Class Mail with tracking and delivery confirmation. Depending on certain sizes and weights, some packages may have to ship ground (USPS Parcel Post). 

Due to the holiday influx of orders and postal packages, please expect delays. Most orders should arrive within 1 week from order date, with maybe a few instances where it may take up to 2 weeks. *Please note: 1-3 Day Shipping options at checkout refer to transit time and do not include processing time. Orders are generally not processed on weekends or holidays. We appreciate your patience as we do everything possible to get the best deals of the year to you as quickly as possible.

You are provided a "Status of your order" or "View your order" link on your order confirmation that will provide you with great information regarding what phase  your order is in. (processing, shipped, delivered) Anytime you click on that link, it will give you a real-time update.

We cannot change addresses once the package is already in transit. 

International Orders Ship via U.S. Postal Service (IMPORTANT: PLEASE READ BEFORE ORDERING)

International orders are processed within 3-6 business days. Although we have many packages that make it to their destination on time,  customers will assume all the risk, responsibility, and cost for orders that are lost.

Also, international orders may also incur Government Custom Agency Fees. We do not cover or reimburse any fees that customers will have to pay to their Government Custom Agencies to retrieve their packages. 

USPS (United States Postal Service) will not track packages once they have left the United States. International orders. especially overseas orders, may take 4-6 weeks, due to Custom agencies and the postal service. 

Customers shipping internationally will assume all risks  mentioned above. We are sorry for any inconveniences, and we will continue to find better ways to improve our service internationally. 

_______________________________________________________

Returns and Exchanges

NO refunds or exchanges on sales items and/or orders bought with promo codes or promotional offers. Please be sure to reference sizing charts to avoid items not fitting.

Orders that originally qualified for FREE Shipping or FREE Tee, based on order total or promotional offers, will be charged shipping and/or the FREE Tee value if a change causes the order to unsatisfy the original requirements.

Returns and exchanges on all full price merchandise are accepted within 14 days of the date of order for items. Items must be in 100% new condition (not washed, worn or altered)

The cost of shipping will not be refunded on returns.

IMPORTANT: If by chance GRATEFUL APPAREL shipped you the wrong size or wrong garment, please send us an email to [email protected] You will immediately receive an automated response. Please follow the instructions and send a second email with "2nd Email" written on the email's subject line, and briefly explain the situation. We will then ship you the correct item along with a pre-paid return envelope so you can send us the incorrect item.

Returns and exchanges will not be accepted on items that were on sale and/or bought with promo codes or promotional offers, so please choose carefully. Returns that have been worn, damaged, or altered from their original condition will be returned to the customer and no refund or exchange will be given.

If you have received a damaged item, please contact us immediately. We will gladly send you a replacement of the same item if we are contacted within 14 days of you receiving your package. In the event that it is out of stock, you can pick out any other item of the same value.

 

Please send all returns/exchanges to:

GRATEFUL APPAREL

19-17 Clintonville Street

Whitestone, NY 11357

Attach a little note with the size you would like us to exchange it for. :o)

 

p.s. For returns, you will receive your refund once your return has been processed

Join Our Mailing List